‘Online Monitoring’: The Consumer Goods Giant Aims to Harness Vaseline’s TikTok Moment.
Originally found more than 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline could hardly be considered an clear candidate for social media algorithms.
Yet the brand’s emergence as a TikTok talking point has placed it at the forefront of an marketing transformation, seeing big businesses investing heavily in content creators and reducing expenditure on promoting products in traditional media.
The Path from Petroleum to Platforms
First created commercially in the 1870s by scientist Robert Cheeseborough, who observed drillers rubbing their skin with a derivative of drilling. Today, a spree of amateur-created clips have recorded its extensive utilization in “everyday tips”.
Hailed as a fix for dirty sneakers or making fragrance last longer, along with a cure for noisy doorways. It has even been deployed to prevent the annoyance of crisp flavouring sticking to fingers.
Leveraging the Buzz
Noticing its viral resurgence, executives at the multinational boosted the tips by asking their own scientists to test them and sharing the findings with influencers.
Assertions that it diminished the sensation of spicy food on lips were confirmed. This was also the case for ideas it could lengthen scent duration and restore leather handbags. Suggestions it could brighten smiles or lengthen eyelashes were refuted.
The ‘Digital Ear’ Approach
Billboards and TV ads would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has persuaded leaders to turbocharge spending on content creators.
This tracking of digital spaces to guide corporate planning has been dubbed “social listening”. Unilever's CEO, newly named, has suggested it is aiming to spend half of its colossal advertising budget on digital creator content.
Evolving With Audience Behavior
The company's social media lead, who is spearheading the social media effort, said the company was simply adapting to new ways of connecting with customers. She said engaging on social media “without spoiling the atmosphere” was paramount.
“How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, since the era of community gossip and sharing usage tips.
“The trend is shifting from a mass communication approach, where we would just transmit messages … Today, it's numerous dialogues, diverse communities. Changes in digital feeds means that these audiences appear specific, but they’re not.
“Ensuring your product is discussed by users, recommended by peers, this builds credibility and connection. Influencers are vital for this. We’re really scaling this advocacy model.”
A Fundamental Consumption Turn
The approach indicates dramatic transformations taking place in media consumption, with the youth demographic allocating more attention to apps like TikTok and Instagram than legacy broadcast and print media.
The shift is reflected in declines in traditional media advertising. Within the United Kingdom, advertising income for major broadcasters have dropped substantially in real terms since 2019.
Influencer Marketing Expansion
Additionally, it points to a blurring of media roles as corporations essentially turn into content studios, linking up with hundreds of content creators to boost their products.
A commercial director at a major talent agency said: “Obviously there’s a flow of audiences from conventional channels and they are dedicating far more hours to social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Many companies report to us people trust recommendations from the creators they engage with more than they trust ads. This is a persistent pattern.”
He said brands could also save money by focusing on influencers over large-scale legacy ad buys, which also permits simpler message refinement to test effectiveness.
Such methods are increasing. Advertising spending on the creator economy is increasing four times faster than the media industry overall. Across the United States, it has over doubled since 2021 and is projected to reach multi-billion dollar sums in 2025.
The Enduring Power of Broadcast
Even with this transformation, experts said they believed TV advertising still had a prominent role to play, as broadcasters retained the power to frame public debate.
The executive noted: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … There is undoubtedly a future for traditional media.”